Frequently Asked Questions
AccorHotels Business Account
Below, we’ve answered a few of the more frequent queries we get. Of course if you have a question that is not covered, please feel free to contact us.
The easiest option is to have one master account which is linked to as many account cards as required.
There are no account fees, set-up or administration costs with the AccorHotels Business Account - it's completely free for the standard set-up.
They are, provided you give your AccorHotels Business Account card number and expiry date at the time of booking. Room cancellation conditions will be as per the specific terms and conditions of the rate booked.
Currently conference deposits, cancellation charges, newspapers, stamps, taxis and tips cannot be paid for with the AccorHotels Business Account.
Yes, except in cases where a deposit is required. Any event where a deposit is required is not eligible for payment with your AccorHotels Business Account. In the event of any meeting cancellation charge, this payment cannot be made with your AccorHotels Business Account and an alternative method of payment must be used. When paying for your meeting with your AccorHotels Business Account, the hotel will pre-authorise your card one week prior to the meeting. To cover any larger transactions you can contact us to request an increase to your credit limit.
No. At this stage the AccorHotels Business Account can only be used for AccorHotels in the UK.
How does the AccorHotels Business Account work alongside Le Club AccorHotels and Away on Business programmes?
Use them all to ensure you're getting the best out of your account! Make sure all your employees sign up to Le Club AccorHotels as they will get points when they pay with the AccorHotels Business Account. Away on Business bookings can be paid for with the AccorHotels Business Account.
Click here to view the full AccorHotels Business Account terms and conditions.
Once the account is opened, your central account manager will receive the cards within 5-7 working days. Each cardholder will need to register their card online by following the instructions on the letter sent with the card. The user can then immediately begin to enjoy the benefits of the AccorHotels Business Account.
Your account will remain open unless it is not used for a period greater than six months.
You can book via www.accorhotels.com or the individual brand websites. Your AccorHotels Business Account card can then be used to guarantee or pay for the booking at confirmation stage. Alternatively you can call our Central Reservations Office on 0871 663 0624. If booking online, make sure you log in to your Le Club AccorHotels account before booking or, if booking via telephone, make sure you quote your membership number to ensure you get your points.
You can book as many rooms as you require, subject to your credit limit. A booking of more than seven rooms in a single hotel for the same night constitutes a group booking and must be made directly with the hotel. Group booking terms and conditions apply.
The central account manager receives a letter as part of the Welcome Pack showing the agreed credit limit of your AccorHotels Business Account. This credit limit is applied regardless of the number of cards issued on the account. If your credit limit is reached or is in excess, your account will be put on hold until your direct debit is paid on the 14th of the month. Requests to increase the credit limit can be made by calling 0845 371 0630.
Your central account manager will need to get in touch with us to discuss the credit limit or request an amendment. The AccorHotels Business Account Team can be reached on 0845 371 0630 or by emailing business-accountUK@accor.com
Yes, leisure operators can pay for adhoc leisure bookings and series groups using the AccorHotels Business Account, subject to credit checks. In the event of any leisure cancellation charge, this payment cannot be made with your AccorHotels Business Account and an alternative method of payment must be used. When paying for your leisure group with your AccorHotels Business Account, the hotel will pre-authorise your account one week prior to the arrival of the group and payment will be taken upon departure. To cover any larger transactions you can contact us to request an increase to your credit limit.